Shipping & Returns
Shipping times may currently vary due to complications arising from the COVID-19 pandemic. All times listed below on this page are wide estimates. USPS is specifically struggling right now. Thank you so much for your patience and for supporting a small independent artist <3
IMPORTANT NOTE: All shipping estimates are calculated AFTER the item has printed and shipped. Production can take a few weeks depending on the volume of items, please account for that when estimating arrival times, and add another 1-2 weeks for Covid delays. <3
Holiday deadlines for ordering to arrive by xmas below:
How are prints packaged?
Orders are flat packed safely between thick cardboard and recyclable plastic for waterproof protection. Check out this awesome unboxing video from @susandumpsterfire as an example
@susansdumpsterfire Got my first print from @dionneong today and it’s gorgeous 😭✨ can’t wait to give this gift ##art ##artists ##supportartists ##holidaygift ##forafriend
♬ Talk to Me - Elijah Moon
How long will it take for my order to arrive?
After printing, items will ship. The following timeframes are estimates:
| Destination | Service | Ships from | Transit time |
| United States | USPS Priority Mail | Champlain, NY | 1 - 3 business days |
| USPS First Class Mail | Champlain, NY | 1 - 3 business days | |
| Canada | Canada Post Mail | Montreal, CA | 2 - 7 business days. No Tracking. |
| Canada Post Xpresspost | Montreal, CA | 1 - 2 business days | |
| Canada Post Expedited Parcel | Montreal, CA | 1 - 7 business days | |
| International | DHL Express Worldwide | Montreal, CA | 1 - 6 business days |
| International Untracked | Montreal, CA | 10 - 30 business days | |
| International Tracked | Montreal, CA | 10 - 30 business days |
Shipping Cost Estimates
| Rate Name | Condition | Shipping time | Price |
|---|---|---|---|
| Express | 0kg–2kg | 1 to 2 business days |
CA$21.90 |
| Standard | 0kg-2kg | 3 to 7 business days |
CA$14.90 |
| Standard | Spend over $100.00 | 3 to 7 business days |
Free |
USA
| Condition | Shipping Time | Price | Price |
|---|---|---|---|
| Express International | 0kg–1.5kg | 2 to 3 business days | CA$34.90 |
| Standard International | Spend over $100.00 | 4 to 8 business days | Free |
| Standard International | 0kg–0.5kg | 4 to 8 business days | CA$7.90 |
| Standard International | 0.5kg–1.5kg | 4 to 8 business days | CA$19.90 |
Rest of the World
Calculated at Checkout :)
Do you accept returns?
Yes, if you are unsatisfied with your product, please email me within 7 days of receiving your shipment and I will provide you a return address. Return shipping costs are paid by buyer. Your refund will be issued within 10 days of me receiving the return. I cannot take responsibility for lost or damaged shipments unfortunately!
Please remember that I am a small artist, and my profit margins on items are quite tiny. Issuing a refund usually means net loss for me, so please measure before you buy <3 <3
Clothing must be unworn, unwashed, and with tags still attached. I cannot accept returns on leggings and facemasks for hygienic reasons.
If you have received the incorrect item, please email me and I will get that solved right away!