Shipping & Returns
Shipping times may currently vary due to complications arising from the COVID-19 pandemic. All times listed below on this page are wide estimates. USPS is specifically struggling right now. Thank you so much for your patience and for supporting a small independent artist <3
IMPORTANT NOTE: All shipping estimates are calculated AFTER the item has printed and shipped. Production can take a few weeks depending on the volume of items, please account for that when estimating arrival times, and add another 1-2 weeks for Covid delays. <3
How are prints packaged?
Orders are flat packed safely between thick cardboard and recyclable plastic for waterproof protection. Check out this awesome unboxing video from @susandumpsterfire as an example
@susansdumpsterfire Got my first print from @dionneong today and it’s gorgeous 😭✨ can’t wait to give this gift ##art ##artists ##supportartists ##holidaygift ##forafriend
♬ Talk to Me - Elijah Moon
How long will shipping take?
After printing, items will ship.
The following timeframes are estimates:
Within Canada: 2-13 business days
Within the USA: 2-6 days business days
International shipping takes 10-30 business days, but may be delayed at the border of the destination country as they go through customs.
Please note shipping time is independent from production time.
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Shipping Cost Estimates
Canada: All Canadian orders ship free!
USA:
Small package: $5.00
Medium package: $10.00
Large package: $20.00
International:
Tracked (recommended): $38.00
Untracked: $25.00
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Holiday deadlines for ordering to arrive by xmas below:
Do you accept returns?
Yes, if you are unsatisfied with your product, please email me within 7 days of receiving your shipment and I will provide you a return address. Return shipping costs are paid by buyer. Your refund will be issued within 10 days of me receiving the return. I cannot take responsibility for lost or damaged shipments unfortunately!
Please remember that I am a small artist, and my profit margins on items are quite tiny. Issuing a refund usually means net loss for me, so please measure before you buy <3 <3
Clothing must be unworn, unwashed, and with tags still attached. I cannot accept returns on leggings and facemasks for hygienic reasons.
If you have received the incorrect item, please email me and I will get that solved right away!